Cart

Terms and Conditions of Sale (Consumers)

Last updated: 8 November 2026

These Terms and Conditions of Sale (“Terms”) govern all sales of bespoke goods and services by Renderboxes Ltd (“Renderboxes”, “we”, “us” or “the Seller”) to consumers, meaning individuals acting wholly or mainly outside their trade, business, craft or profession (“Customer”). By placing an order with us, the Customer agrees to be bound by these Terms.

These Terms comply with applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects your statutory rights.

  1. Definitions

    1. “Goods” : Any bespoke computer systems or related products supplied by Renderboxes.
    2. “Invoice” : The document issued by Renderboxes confirming the Customer’s order, pricing, and terms.
    3. “Contract” : The agreement formed when the Customer accepts the Invoice and makes full payment.
    4. “Customer” : An individual acting wholly or mainly outside their trade, business, craft or profession.
    5. “Renderboxes” : Renderboxes Ltd, registered in England and Wales (company number 11701666), registered office 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SJ, trading from Unit 9, The Laurels, Manston Business Park, Ramsgate CT12 5NQ.

  2. Orders and Payment

    1. All systems are built to order and classed as bespoke goods under UK law.
    2. A Contract is formed upon acceptance of an Invoice and full payment.
    3. All prices are shown exclusive of VAT unless otherwise stated.
    4. Payment must be made in full before production or dispatch. No Goods will be built or shipped without cleared payment.
    5. We accept payment by bank transfer, debit or credit card (processed by Stripe) or Klarna (eligible orders).
    6. Your VAT invoice is your proof of purchase.

  3. Customisation & Cancellations

    1. All Renderboxes systems are bespoke and built to the Customer’s specifications.
    2. You have the right to cancel your order within 14 days of placing it, provided production has not started.
    3. Once production has commenced, cancellation is no longer possible, and the right to withdraw is waived.
    4. If cancellation is accepted, a fee of up to 15% may apply to cover labour and component allocation.
    5. Changes to an order already in production will incur a £45 administrative fee.

  4. Delivery and Risk

    1. Delivery will be made to the address provided in the Invoice or arranged for collection.
    2. All Goods must be paid for in full before dispatch or collection.
    3. We aim to build and deliver within 21 days of cleared payment (or of receiving your RAM under Ship Us Your RAM). If we do not deliver on time, your rights under the Consumer Rights Act 2015 apply.
    4. If you fail to receive or collect the Goods on time, we may:
      • Store the Goods at your risk and cost
      • Consider delivery complete for risk transfer purposes
    5. Risk in the Goods passes to you on delivery. If you choose your own courier, risk passes when the Goods are handed over.
    6. Please tell us about any damage or missing items as soon as you can, ideally within 72 hours of delivery. This helps us claim from the carrier and does not affect your legal rights.
    7. International customers are responsible for any customs, import duties, or local taxes.

  5. Returns & Refunds

    1. Bespoke Goods are non-refundable unless faulty, misdescribed or not fit for purpose.
    2. If a system is found to be faulty, you may be entitled to a repair, replacement, or refund depending on the circumstances.
    3. Any refund will be issued after inspection and confirmation of a defect.
    4. The following items cannot be returned or refunded:
      • Opened or registered software (e.g. Windows licences)
      • Custom peripherals or accessories
    5. For full details, see our Returns & Refunds Policy.

  6. Warranty

    1. Every Renderboxes system is covered by:
      • 1-Year Return-to-Base Labour Warranty
      • 3-Year Parts Warranty on all parts
      • 3-Year Technical Support (telephone, email and remote assistance)
    2. The warranty does not cover:
      • Damage caused by misuse, neglect, accidents, power surges or improper installation
      • Third-party hardware added after delivery that damages the system
      • Alterations or modifications to the original hardware configuration not authorised by Renderboxes
      • Issues resulting from overclocking, unsupported or third-party firmware or BIOS modifications, or cryptocurrency mining
      • Cosmetic damage or wear and tear
      • Software or operating system issues not directly related to Renderboxes-supplied hardware
      • Damage caused by improper packaging during return transit
    3. Repairs are typically completed within 10 business days, depending on parts availability.
    4. Customers must package returned systems safely. Damage caused by poor packaging is not covered.
    5. For full details, see our Warranty Policy.

  7. Technical Support

    1. Renderboxes provides free technical support for 3 years post-sale by telephone (0800 955 7637), email and remote assistance.
    2. Support includes setup guidance, thermal optimisation, software compatibility, and BIOS configuration.
    3. Support is available Monday to Friday, 9am–5pm UK time.
    4. Full details are available in our Service & Support Policy.

  8. Limitation of Liability

    1. We are responsible for loss you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for loss that was not foreseeable or for business losses. Please back up your data before sending a machine to us. Nothing in these Terms limits your statutory rights.
    2. Nothing in these Terms limits our liability for death or personal injury caused by negligence or for any other liability that cannot be excluded under UK law.

  9. Data Protection

    1. Customer data is handled in line with the UK GDPR and Data Protection Act 2018.
    2. Data is used only for fulfilling orders, service provision, and essential communication.
    3. For full details, see our Privacy Policy.

  10. Complaints

    1. If you’re dissatisfied with your order or service, please contact us at:
      servicedesk@renderboxes.com or 0800 955 7637
    2. We acknowledge complaints within 1 business day, review them within 3 business days and aim to send a full written response within 7 business days.
    3. For more details, please see our Complaint Handling Procedure.

  11. Force Majeure

    1. Renderboxes is not liable for failure to deliver or perform due to circumstances beyond our reasonable control, including:
      • Natural disasters
      • Strikes or industrial action
      • Component supply shortages
      • Acts of government or war

  12. Governing Law

    1. These Terms are governed by the laws of England and Wales.
    2. Any disputes will be subject to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings there.

  13. Contact

    Renderboxes Ltd, registered in England and Wales
    Registered office: 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SJ
    Trading address: Unit 9, The Laurels, Manston Business Park, Ramsgate CT12 5NQ
    Telephone: 0800 955 7637
    Email: servicedesk@renderboxes.com

    Company Number: 11701666
    VAT Number:     310376439