Terms and Conditions of Sale (Business Customers)

Definitions

1. “Goods” : Any bespoke computer systems or related products supplied by Renderboxes to the Customer.
2. “Invoice” : The document issued by Renderboxes confirming the Customer’s order and pricing.
3. “Contract” : The binding agreement between Renderboxes and the Customer, formed upon the issuance of an Invoice.
4. “Customer” : The business entity purchasing Goods from Renderboxes.
5. “Seller” : Renderboxes Ltd, registered in England and Wales (company number 11701666), registered office 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SJ, trading from Unit 9, The Laurels, Manston Business Park, Ramsgate CT12 5NQ.

Application of Terms

1. These Terms govern all Contracts for the sale of bespoke Goods by Renderboxes. Any conflicting terms provided by the Customer are excluded unless explicitly accepted in writing.
2. Acceptance of an Invoice constitutes full acceptance of these Terms. Amendments or variations must be agreed in writing.

Orders and Acceptance

1. Orders are confirmed upon issuance of a formal Invoice by Renderboxes.
2. Quotations are non-binding and may be revised at any time prior to Invoice issuance.
3. Once an Invoice is issued, the order becomes binding. Bespoke Goods are made to the Customer’s specification and are not cancellable or returnable unless agreed in writing.
4. Order amendments after production has commenced will incur an administrative fee of £45.00 (ex VAT).

Prices and Payment

1. All prices are exclusive of VAT, delivery charges, import duties, and other applicable taxes unless otherwise stated.
2. Full payment must be received and cleared before production or dispatch. No Goods will be shipped without cleared payment.
3. Accepted payment methods include bank transfer, debit or credit card (processed by Stripe) or business finance via Medialease (as specified on the Invoice).
4. Your VAT invoice is your proof of purchase and confirms the order and payment terms.

Delivery and Risk

1. Goods will be delivered to the location specified on the Invoice, or collected by the Customer at an agreed time.
2. All Goods must be paid in full before delivery or collection.
3. Delivery dates are indicative only and not contractually binding unless confirmed in writing. Goods may be delivered earlier with notice.
4. If the Customer fails to accept delivery on the agreed date or does not provide necessary access, Renderboxes may:
   • Store the Goods at the Customer’s expense and risk, including insurance and storage charges
   • Deem delivery to have occurred for the purpose of risk transfer only
5. Risk passes to the Customer upon delivery. If the Customer nominates their own carrier, risk transfers upon handover.
6. Delivery claims must be made in writing:
   • Damage claims: within 72 hours of delivery
   • Loss claims: within 24 hours of expected delivery
     Claims outside these periods may not be accepted.
7. Retention of Title: Legal ownership of the Goods remains with Renderboxes until payment is received in full. Until then, the Customer must:
   • Store Goods securely and separately
   • Keep them clearly identifiable as Renderboxes property
   • Maintain them in good condition and insure them on Renderboxes’ behalf

Returns and Refunds

1. As all systems are bespoke, no returns are accepted unless the Goods are defective or not as described.
2. Refunds for defective Goods will be issued only after inspection and confirmation by Renderboxes.
3. The following items are not eligible for return or refund:
   • Opened, activated, or registered software (e.g. Windows licences)
   • Custom peripherals or third-party hardware
   • Shipping or handling charges

Warranty and Repairs

1. Warranty coverage includes:
   • 1-Year Return-to-Base (RTB) labour
   • 3-Year Warranty on all parts
   • 3-Year Technical Support (telephone, email and remote assistance)
2. Exclusions:
   • Damage caused by misuse, neglect, accidents, power surges or improper installation
   • Third-party hardware added after delivery that damages the system
   • Alterations or modifications to the original hardware configuration not authorised by Renderboxes
   • Issues resulting from overclocking, unsupported or third-party firmware or BIOS modifications, or cryptocurrency mining
   • Cosmetic damage or wear and tear
   • Software or operating system issues not directly related to Renderboxes-supplied hardware
   • Damage caused by improper packaging during return transit
3. Repair turnaround is typically 10 business days. Delays may occur if parts are not in stock.
4. Customers are responsible for appropriate packaging of returned Goods. Damage during return shipping due to poor packaging is not covered.

Limitation of Liability

1. Renderboxes shall not be liable for:
   • Loss of profit, business, data, or goodwill
   • Any indirect or consequential damages
   • Downtime caused by delivery delays or hardware failure
2. Total liability is limited to the total value of the Invoice related to the Goods.
3. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or other liabilities which cannot be excluded under UK law.

Data Protection

1. Customer data will be processed in accordance with the UK GDPR and Data Protection Act 2018.
2. Data will be used only for fulfilling orders, providing services, and customer communication.
3. See our Privacy Policy for more information.

Dispute Resolution

1. Parties will first attempt to resolve disputes through direct negotiation.
2. If no resolution is reached, parties may consider mediation before pursuing court action.

Force Majeure

1. Renderboxes is not liable for failure or delay resulting from circumstances beyond our control, including but not limited to:
   • Natural disasters
   • Industrial action
   • Delays in component supply or shipping
   • Acts of war or government intervention
2. In such cases, we may suspend or cancel affected orders without penalty, and will refund any sums paid for undelivered Goods.

Export Compliance

1. The Customer is responsible for complying with local import/export laws and for any duties, customs, or taxes applicable.
2. Renderboxes is not liable for delays, restrictions, or confiscation by customs authorities.

Entire Agreement

1. These Terms, together with the Invoice and any specifications agreed in writing, form the entire agreement between Renderboxes and the Customer.
2. No other terms, oral or written, shall apply unless confirmed in writing by Renderboxes. Nothing in these Terms excludes liability for fraudulent misrepresentation.

Governing Law and Jurisdiction

1. These Terms are governed by the laws of England and Wales.
2. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions?
For any questions relating to these Terms, contact:

Renderboxes Ltd, registered in England and Wales
Registered office: 424 Margate Road, Westwood, Ramsgate, Kent CT12 6SJ
Trading address: Unit 9, The Laurels, Manston Business Park, Ramsgate CT12 5NQ
Telephone: 0800 955 7637
Email: servicedesk@renderboxes.com

Company Number: 11701666
VAT Number: 310376439