Cart

Service & Support Policy

Last updated: 8 November 2026

At Renderboxes, we understand that performance doesn’t end at the point of sale. Our systems are backed by expert-level service and support to ensure every customer receives not only cutting-edge hardware, but the confidence to use it to its full potential.

This policy outlines the scope of our technical support, service expectations, and how we help you get the most from your Renderboxes system.

  1. What’s Included with Every System

    Technical support

    All Renderboxes systems include:

    • 3 Years of Technical Support by telephone, email and remote assistance
    • Advice and troubleshooting for hardware, thermal behaviour, BIOS, and software compatibility
    • Application guidance for rendering, simulation, AI, and creative workflows

    Warranty support

    Every system is covered by our standard warranty, which includes:

    • 1-Year Return-to-Base Labour Warranty
    • 3-Year Parts Warranty on all parts
    • Return shipping paid by Renderboxes for approved warranty repairs (UK only). For consumers, we cover shipping both ways for faults covered by your legal rights

    Please refer to our separate Warranty Policy for full terms and exclusions.

  2. Contact Channels

    Primary support contact: create a support ticket at support.renderboxes.com with your serial number or the email address on your order. Every request is logged with a ticket reference.

    Telephone: 0800 955 7637
    Email: servicedesk@renderboxes.com
    Support hours: Monday to Friday, 9am – 5pm (UK time)

    We aim to respond to all support requests within 24 hours1.

  3. Remote Support Access

    If required, our engineers can arrange remote desktop sessions to:

    • Diagnose performance or thermal issues
    • Assist with BIOS settings or driver configurations
    • Verify rendering or compute workloads

    Remote support is performed with your consent via a secure connection and can be scheduled within support hours.

  4. What’s Not Included

    Our support covers systems built by Renderboxes. We do not cover:

    • Hardware supplied by third parties
    • Damage from user modification, overclocking, or physical impact
    • Data recovery services
    • Software support unrelated to hardware function (e.g., video editing workflows)

    We may, at our discretion, offer out-of-scope assistance on a goodwill basis where possible.

  5. Post-Warranty Support

    After your warranty expires, you may still contact us for help. In many cases, we can offer:

    • Component upgrades and compatibility advice
    • Repairs at competitive labour rates
    • Diagnostic services for ageing systems

    We believe in system longevity and aim to support your Renderboxes system well beyond its warranty period.

  6. System Documentation

    Every Renderboxes system ships with:

    • Full system specification
    • Cable and GPU layout map
    • BIOS configuration summary
    • Benchmark report (on request)

    If you misplace your documentation, we can reissue it upon request.

  7. Commitment to Improvement

    We are continually refining our support systems based on customer feedback. If your experience does not meet your expectations, please let us know—we’re committed to resolving all concerns quickly, professionally, and fairly.

  1. 1Monday to Friday, 9am–5pm UK.